Legal Notice

Legal warning

1. Legal information

In accordance with Article 10.1 of the law 34/2002 of 11 of July, services of information society and electronic commerce (Ia "LSSI"), it is noted that the service provider is HESPERIA WORLD, S.L.U. (onwards, “HESPERIA”) con domicilio social Hospitalet de Llobregat (Barcelona, Spain), Avda. Virgen de Bellvitge, number 3, CP 08907, CIF B-67307242, pending registration in the commercial register of Barcelona. Besides, we provide the following contact email to send us your comments: reservas1@grupoinversorhesperia.com.

2. engagement

In view of the provisions of Article 27.1) LSSI, hiring through www.hesperia.com It was performed according as described below:

Paso 1: Hotel selection, by customer, through the aforementioned website and through existing search parameters.

Paso 2: Selecting the number of guests and rooms.

Paso 3: selection of travel dates.

Paso 4: Room type selection.

Paso 5: insertion of personal data relating to the reservation and, where appropriate, of the bank card used to guarantee the reservation and acceptance of booking conditions.

Paso 6: verification of the data relating to the reservation made.

Paso 7: formalize the reservation and show the relevant confirmation page.

Paso 8: sending an email confirmation of this data.

HESPERIA generate a comprehensive electronic document formalizing the reservation for archiving. Customer will receive access and full knowledge of the file by sending an email with your content at the end of the reservation.

After the reservation, Customer review its content for the purpose of identifying potential material errors in data entry are requested. Where appropriate, to process the appropriate correction, grateful to call her to phone our booking office, this is, +34 93 413 50 55, indicating the identifying details of your reservation. The recruitment procedure HESPERIA offered in the following languages: Spanish and English. In order to change language, access the language drop down from the top right of any page www.hesperia.com.

According to the specific conditions of the specific tariffs for reservation, These payments may be made (i) in advance, totally or partially, at the time of booking, (ii) at the time of check-in and physically access the room (check-in), O (iii) when leaving the room (check-out). Such payments may be made by: credit card accepted at the establishment, and / or cash by legal tender in the country hotel.

The legal clause on the right of withdrawal shall not apply to bookings made through www.hesperia.com or telephone reservation service, being in any case apply special conditions of supply on cancellation. To make the same, you should contact the hotel directly elected in the phone number, postal address or email address entered in the message confirmation providing information identifying it.

3. intellectual property

All content included on this website, this is, but not limited to limited mode, articles, texts, designs, Photographs, images, logos, videos, audios, databases, software and website as a whole are HESPERIA in his capacity as owner of the domain and / or entity entitled to use under licensing third, so its use is prohibited without the express prior authorization.

brands, tradenames, logos and other distinctive signs found on this site are owned by this entity HESPERIA or has the corresponding license for insertion into this website.

In the absence of express authorization, the user is prohibited from reproducing, to distribute, publicly communicate and transform the content and / or brands mentioned above for commercial purposes or profit.

GENERAL BOOKING

1. Terms of the reservation

Booking conditions

The reserve, where appropriate, It will be guaranteed by credit card. In that case, data from your credit card will be stored securely and confidentially. HESPERIA undertakes to maintain the data supplied by the client secret.

In cases of tenders, promotions, special rates, non-refundable rates or restrictive, it can make, from the time of making the reservation or the time restrictions apply, a charge as deposit securely through our TPV, which will be deducted from your final bill at the hotel chosen. The data on your credit card will be stored securely and confidentially as additional security.

In the event you have to pay all or part of the amount of the reserve at the chosen hotel on arrival, it may be required to credit the amount on the day of arrival (this is, at the time of check-in).

If you want to make any changes, change or cancellation to your booking, you must make prior to the check-in date foreseen in the original reservation specified in the particular conditions or offer rate chosen by the customer. In other circumstances, will apply the appropriate charges.

After making your reservation, grateful to submit, whether in paper or electronic format, booking confirmation, which will serve as proof of the contracted services and booking. Likewise, We appreciate that retained until arrival at the hotel chosen and show it at the reception at check-in. Otherwise, the hotel is not responsible for any errors related to reservation (to exemplary mode, contracted rate, number of people and / or services).

Likewise, We appreciate if you keep the number of bookings made locator, since this will be required to access this data if you want to make any changes, modification or cancellation.

Please, Remember that all people (including minors) they are to stay in the hotel chosen should have relevant identification documents, as well as those of current official accreditation to verify:

- booking conditions are met (namely, the age of the minors or the identity of the persons who will stay at the hotel) They indicated that they had in reserve.

- conditions are met discounts, offers, promotions, etc. applied in reserve.

- what, where appropriate, the customer is the holder of the bank card that made the prepayment.

These documents may be requested them at the hotel reception on arrival. If no accreditation or breach of any of the conditions specified above, the hotel will charge them the 100% of stay although they have made prepayments and, Likewise, It reserves the right to charge the amounts deducted.

The reservation payment will be made in the currency of the place where he is hands down the hotel. Prices in other currencies shown in brackets possibly just below the price of the currency of where the hotel is found sito, and indicated in the process and confirmation, prices are merely informative and are subject to variations in the exchange rate of the day.

rates

Rates in relation to which the term is included "since" They are calculated on the basis of an occupancy of two (2) adults per room. In the event that the reservation is made for a higher or lower number of persons per room, the relevant rates may vary.

Likewise, it is noted that the fares are valid for individual bookings only. In no case, shall apply to groups (this is, to reserve ten (10) or more rooms) and / or special events.

Rates include taxes applicable at the time the reservation is formalized. Without prejudice of the previous, in the event of subsequent to formalize the reservation, the increase of any applicable indirect tax (as might be, but not limited, IGIC or VAT), or new fees are estableciesen, taxes, taxes or contributions of any kind to tax the provision of services to be provided to the customer, the above rates shall be increased by the amount legally required.

The customer may make any claim through: (and it’s just) the reception itself elected; (b) mail addressed to Hesperia, Department. Customer, Avda. Virgen de Bellvitge, 08097 Hospitalet de Llobregat (Barcelona, Spain); (c) the customer portal (www.hesperia.com/contacto).

Your personal data will be treated in accordance with our Privacy Policy, which can be found at the following link: www.hesperia.com/politicadeprivacidad.

2. engagement

After the reservation, review its content grateful for the purpose of identifying potential material errors in data entry. To process your correction, We appreciate if you contact the operator with which you made your reservation.

Reserve confirmation

At the time of booking prepayment, It will be displayed on the customer's account movement of the monetary unit (euro, dollar, libra, etc.) confirmation of your reservation, for the purpose of verifying card data provided. This amount will be refunded within a period which may vary depending on the bank.

By providing bank card data, the customer authorizes to perform such charge card prepaid, unpaid amounts and penalties provided for cancellation policy. HESPERIA undertakes to maintain the data supplied by the client secret.

No-show

For prepaid reservations, if not in the hotel personase (no-show) before 18:00 hours (selected hotel local time) the scheduled day of entry into the hotel, will not return any amount.

In the case of guaranteed reservations, unless the cancellation would become effective in accordance with the above, in case of no show at the hotel (no-show) before 18:00 hours (selected hotel local time) the scheduled day of entry into the hotel, the reservation is automatically canceled and will be charged the amount expressly provided for in section No-show included in the conditions of the applicable tariff.

If the customer expected to access the hotel chosen the scheduled day of arrival, but after the 18:00 hours (hotel local time), We appreciate if you get in touch directly with the hotel (whose contact details appear on the booking confirmation) to communicate this circumstance.

3. Data protection for remote customer bookings

Your personal data will be treated in accordance with our Privacy Policy, which can be found at the following link: www.hesperia.com/politicadeprivacidad .

4. dealings

Due to the fluctuation of the local currency and the bank fee that you can apply your bank, Some price differences can occur between the time of payment and upon receipt of the statement of the card.

According to the Law 7/2012, of 29 October, modification of tax and budget policy and adequacy of the financial rules for strengthened action in preventing and combating fraud, no payments may be made in cash for operations amount equal to or greater than 2.500 euros or the equivalent in foreign currency.

This amount will be 15.000 euros or the equivalent in foreign currency when the payer is a natural person who justifies not resident for tax purposes in Spain and not acting as a businessman or professional.

When the payer is a natural person who justifies not resident for tax purposes in Spain and not acting as a businessman or professional, limit cash payments will amount to 15.000 euros or the equivalent in foreign currency.

In the event of non-residents in Spain, the payer must sign a statement by the property at time of payment and provide proof of their legal address (this is, valid passport and / or valid certificate issued by the tax authority in your country). With respect to transactions that can not be paid in cash, those involved in operations shall keep documentary evidence of payment, during the period of five (5) years from the date hereof, to prove that it was done through one of the means of payment other than cash. Likewise, They are required to provide these documents at the request of the State Tax Administration Agency.

5. Modification of Terms

HESPERIA reserves the right to change, partial or total, these Terms.

6. Legal information

For the purposes of the provisions of Article 10.1 of the law 34/2002 of 11 of July, services of information society and electronic commerce, it is noted that the service provider is HESPERIA WORLD, S.L.U., con domicilio social Hospitalet de Llobregat (Barcelona, Spain), Avda. Virgen de Bellvitge, number 3, CP 08907, CIF B-67307242, pending registration in the commercial register of Barcelona and holder contact email: reservas1@grupoinversorhesperia.com.

Fiscal data

The reservation made through HESPERIA will be billed by the company of Grupo Hesperia Hotel exploitive as the entity responsible both for providing the services contracted by the customer under this reserve as of collection.