Privacy Policy

Privacy Policy



1. Identification and contact data from the controller.

2. General information: description of the information contained in the Privacy Policy.

3. Provenance and origin of your data.

4. necessary and updated information.

5. Exercise your rights.

6. Detailed information on the treatments performed by service.

7. Security.

8. confidentiality.

9. minors.

10. Updating the Privacy Policy.

1. Identification and contact data from the controller.

Hesperia World, S.L.U., sociedad domiciled in Avenida Virgen de Bellvitge, number 3, 08907 Hospitalet de Llobregat (Barcelona), con NIF B-67301242, and telephone 932 180 300 (the "Society") It is responsible for the processing of personal data. In this clause the information on the use that will make the Society of your personal data is provided.

This Privacy Policy is intended to provide information on the rights you have under the General Data Protection Regulation (“RGPD”). If you have any questions concerning the processing of your personal data, Hesperia contact at the following address:

Likewise, we inform you that the group that owns the Company has a Data Protection Officer designated at Group level, with whom you can be contacted through the following address

2. General information: description of the information contained in the Privacy Policy.

In such information tables you will be informed about:

  • The purposes of the processing of your personal data, this is, the reason why society treats your personal data.

  • The legal basis allowing data processing by the Company for each of the stated purposes.

  • The possible communication of your data to third parties, and the cause of the communication. To these effects, we inform you that we can give your personal information to third parties where there is a legal obligation (Treasury, Judges and Courts, Security Forces) as well as the bank to manage the reservation expressly or when we indicate in the table below. On the other hand, may have access to your personal data treatment managers of the Company is, providers of services for the development of its functions have to access your personal data. Service providers accessing your personal data, generally, They engaged in the fields of information systems and technology. In the table below those other sectors service providers of the Company will indicate under which they have to access your personal data.

  • We inform you that you can request more detailed information regarding the recipients of your data by sending an e-mail to, you indicating the specific treatment on whose recipients would want information.

  • The existence of potential international data transfers.

  • The shelf life of the information you provide. For this purpose we inform you that we keep your personal data throughout the term of the contractual relationship or for a longer period if you have authorized us. Likewise, then we inform you that your data will remain locked to the attention of legal claims, administrative or fiscal, by the deadlines legally determined by each regulation that is applicable.

3. necessary and updated information

All fields marked with an asterisk appear (*) in the forms you must provide will be filling, so that failure of one of them could make it impossible that you can provide services. You must provide truthful information, It is prohibited the use of aliases or means to hide your identity.

So that the information provided is always updated and contains no errors, you must notify the Company, as soon as possible, modifications and rectifications to your personal data that may occur through the reception or the following email:

Likewise, with the signing of this document declare that the information and data you provided are accurate and truthful.

4. Exercise your rights

We inform you that you can exercise the following rights:

(i) right to access your personal data to know which are being processed and the processing operations carried out with them;

(ii) right to rectify any inaccurate personal data;

(iii) Right deletion of your personal data, where possible;

(iv) the right to request limiting the processing of your personal data when accuracy, the legality or the need for treatment of the data is questionable, in which case, we can retain data blocked for exercise or defense of claims.

(v) right to portability of your personal data, when the legal basis to enable us to treat those indicated in the table in paragraph 5 is the existence of a contractual relationship or your consent.

You can exercise your rights at any time and for free by sending an email to, indicating the right you want to exercise and your identifying data.

On the other hand, we inform you that you are entitled to file a claim with the Spanish Data Protection Agency if you consider that there has been a violation of the legislation on data protection regarding the processing of your personal data.

5. Detailed information on the treatments performed.

Purpose of treatment

Base legal


International transfers

Retention period

Managing Your reservation for accommodation.

-manage your reservation

Management of the contractual relationship consisting of the provision of reserve management services requested

Categories of service providers that could access your data are in paragraph 2 of this Policy.

Likewise, relent your personal details to the hotel where you decided to stay. To these effects, we inform you that data processing performed by the hotel regarding reservation data will be limited to the actual management of the same, which will be performed in the same terms as those indicated in this privacy.

transfer your data will be conducted to countries outside the European Economic Area, specifically, the following:

-A Philippines: These transfers were made as a result of management services related to back office billing Hesperia Hotel and Accenture Outsourcing Services, S.A. lends the Hotel and Hesperia.

To united states: These transfers were made as a result of search engine services TravelCLICK, Inc. provides in relation to the location and selection of specific payment gateways or suppliers authorizing payments related to the services provided by the Hotel and Hesperia.

These international transfers are regularized by means of the standard contractual clauses approved by the European Commission. You can obtain a copy of this information by issuing a request through

During the contractual relationship.

Attention inquiry form

- Care requests and inquiries forwarded through the inquiry form

legitimate interest Society to meet requests for information or complaints raised by users of the Web.

Categories of transferees and service providers that could access your data are in paragraph 2 of this Policy.

No international data transfers will be made regarding treatment consisting in managing requests.

To query resolution, incidence or claim raised.

6. Security

The Company has implemented and maintains security levels required by the RGPD to protect your personal data against accidental loss and access, treatment or unauthorized disclosures, given the state of technology, the nature of the data stored and the risks to which they are exposed. However, although the Company makes its best efforts to protect customer data, can not guarantee in any case the communication process personal data from the network user's network of Hesperia. So, Upon receipt of your data, the Company will use strict procedures and security features to prevent any unauthorized access.

7. confidentiality

Personal data that we collect will be treated confidentially, committing ourselves to secrecy in respect thereof in accordance with the provisions of applicable law.

8. minors

Those under 16 years may not make reservations for the hotel without prior parental consent, guardians or legal representatives, who will be solely responsible for all acts performed by children in their care, including filling the forms with the personal data of such lower and dialing, where appropriate, the accompanying boxes.

9. Updating the Privacy Policy

You may need to update this Privacy Policy; It is therefore necessary that you review this policy periodically and if possible whenever you make your reservation with us in order to be adequately informed about the type of information collected and its treatment. You can find the Privacy asking at reception. Notwithstanding the foregoing, you will communicate any changes to this privacy policy that affect the processing of your personal data.