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NEWSLETTER

What is the Hesperia Newsletter?
The Hesperia newsletter is a bulletin we send out free of charge via e-mail fortnightly with the best offers and promotions for our hotels. You will receive this information in your inbox once you subscribe. If you have not subscribed yet, you can do it here.

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How can I modify my information?
You can exercise your access, modification, cancellation and opposition rights in Mare de Déu de Bellvitge, 3 08907 L´Hospitalet de Llobregat, Barcelona.

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How can I unsubscribe?
If you do not wish to receive our newsletter any more, you can easily unsubscribe from this service from our website (www.hesperia.com) and entering the e-mail address where you receive the newsletter.
Also, in Mare de Déu de Bellvitge, 3 08907 L´Hospitalet de Llobregat, Barcelona, you can exercise your access, modification, cancellation and opposition rights.

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MY ACCOUNT

I have not received a confirmation e-mail for my new Hesperia account
Make sure the confirmation e-mail is not with your “spam” e-mails. To avoid this from happening, include the Hesperia e-mail address in your contact list.

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I subscribed to the Hesperia Newsletter and I have not received it yet
Make sure the Hesperia Newsletter is not with your “spam” e-mails. To avoid this from happening, include the Hesperia e-mail address in your contact list.
Verify you have ticked the square in your account profile where you agree to receive the Hesperia Newsletter.

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I forgot my password. What can I do?
Simply click on Forgot your password?
You will automatically receive an e-mail with a new password. After you have logged in with it, you will be able to change it, if you wish to.

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I get an error when I enter my e-mail
Verify you are using the correct e-mail address. Remember the system is case-sensitive.

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I get an error when I enter my password
Verify you are using the correct password. Remember the system is case-sensitive. If the problem persists, go to “Forgot your password?” and we will email you a new one.

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I am not able to see in my account the stay I just booked
At the end of your booking process you will see a confirmation with all the details of your reservation. You will also receive a confirmation via e-mail. This is proof that your reservation was completed successfully. If after 24 hours after your booking you are not able to see it in the My Reservation section of your account, please contact our Reservation Centre. From the UK 0870 225 4134. Outside the UK +34 93 503 60 52

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How can I modify my account information?
Go to My Profile in My account and follow the instructions to modify your account details.

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How can I be sure my personal information is secure?
The personal data you submit are protected by Hesperia, which implements the technical and organisational measures required to guarantee their safety and will treat your personal data in an absolutely confidential manner, using them exclusively for the agreed purposes.
You can exercise your right to access, rectify, cancel and opose the treatment of your personal data according to the terms and conditions in the Personal Data Protection Law.
For online reservations, the information used is stored following a strict security protocol. Our transactions are guaranteed with Thawte certificate number 4207828.

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HESPERIAIONE PROGRAM

What is the Club Hesperia|one?
It is the royalty programme of the Hoteles Hesperia Chain, created for you, our preferential client.

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What is the currency of the Club Hesperia|one?
The Hesperia|one Point.

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Who can be a member of the Club Hesperia|one?
Anyone over the age of 18 who has stayed in one of our hotels at least once.

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How can I activate my online account?
Remember that only members of Club Hesperia|one can have an account.
To activate your account, please fill out the online registration form.
After completed, you will receive an email with the instructions for the full activation of the account.

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How can I join the Club Hesperia|one?
Membership of the Club Hesperia|one is through an invitation to join. Nevertheless, if you have not received an invitation and wish to join the Club you just need to ask for the application form in the reception of any Hesperia hotel, fill it in and accept the general conditions of the Club Hesperia|one. Finally, you should sign it and hand it in at the hotel reception.

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How much does it cost to be a member of the Club Hesperia|one?
Belonging to the Club Hesperia|one and being a Hesperia|one Class Card and Hesperia|one Cardholder is free of charge and only provides its members with advantages.

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How do I get my Hesperia|one Points?
All members of the programme who book, not only directly, but also through travel agencies or other intermediaries, will receive Hesperia|one Points. See How do I get my points?.
For the use of services during the stay such as the minibar, room service, telephone (in other words, the items that appear on the final bill), the value is the following: every 10 euros = 1 Hesperia|one Point (VAT not included).
In Hotel Hesperia London Victoria, every 6 spent= 1 Hesperia|one Point (taxes and commissions not included).

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Is there an expiry date for Hesperia|one Points?
Yes. The points have an expiry time of 3 years. The points that have not been redeemed within a maximum of 36 months after their attainment will be automatically cancelled. However, when the date is approaching, we will advise you in the consultation area of your points balance so that you can use them.

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What reasons are there for cancelling an account?
Accounts that remain inactive without any movement, obtaining or redeeming Hesperia|one Points, for a period of more than 2 years will be automatically cancelled. The Hesperia|one and Hesperia|one Class Cards are the property of Hesperia, who reserve the right to cancel them should the Cardholder make improper use of them. The cancellation of the Card is automatic on cancelling the account.

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What can I get with my Hesperia|one Points?
With Hesperia|one Points you can get different things, from a late check out to a room upgrade, as well as the most exclusive latest generation massages that the spas and health centres in the chain provide. Moreover, if you are a golf fan, you can get 9 and 18 hole green fees. Consult all the services in the Hesperia|one area of the Hesperia website.

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How do I report the loss or robbery of my Hesperia|one Card or clarify any other doubt that may arise regarding the Club?
Contacting the Client Service Department by calling +34 93 505 17 40 o by filling out the form in the Hesperia portal. The staff of Hesperia will be delighted to attend to you.

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PROMOCTIONAL CODE

What is a promotional code?

A code that will allow you to get discounts, offers and other advantages for your stays in Hesperia Hotels. When you receive a promotional code, enter it during your booking process to benefit from it on your next stay with us.

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How does a promotional code work?

With it you can get benefits in your booking such as discounts, room upgrades, free breakfast and much more.

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How can I use a promotional code?

When you book online, after choosing your hotel and dates, enter the code in the Promotional Code field you will find in Step1 of the booking process. You will then see the benefit applicable for the type of booking and selected dates.

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How can I get a promotional code?

Hesperia sends promotional code offers to our Hesperia|one club member and to our newsletter subscribers. To get them, you must subscribe to one of these two and you will receive via e-mail different promotional codes that you will be able to use when you book your stay with us.

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Who can use a promotional code?

Anyone 18 years old or over who receives one. Promotional codes can only be used once, so if you give it to someone else, you will not be able to use it yourself.

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How much time do I have to use a promotional code after I receive it?

Each promotional code has its own validity period and will have this information attached. Likewise, you can verify its expiration date during your booking process as well as through the Terms and Conditions link of the promotion that applies.

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For what kind of booking can I use a promotional code?

Promotional codes are applicable only to hotel nights in Hesperia Hotels. They cannot be used for Spa packages, services or restaurants and bars. Likewise, if you decide to cancel or modify your booking, you cannot use the same promotional code, since it is for one use only.

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