Our pledge, the Hesperia Internet Promise, guarantees you that your booking is secure, correct and that you have more options than if you book the our hotel anywhere else. If we break our promise we will give you a preferential treatment.

Most importantly, our Hesperia Price Matcher™ policy means that if you find one our hotel rooms cheaper elsewhere online we’ll match the price and make you a preferential for your stay.

We hope you enjoy shopping on Hesperia.com and that we see you in one of our hotels very soon.

Hesperia Price Matcher

For all our hotels the prices you see on Hesperia.com are as good or better than those available for our hotels booked online anywhere else, or we will match that price.

Find More Options

You will be able to select from more room types, options and preferences for your stay than are available anywhere else for our hotels *

Pay on only on Check-out

Your reservation will be made directly through the hotels own reservations system not through a 3rd party system or by fax *

Reserve Direct

Your reservation will be made directly through the hotels own reservations system not through a 3rd party system or by fax *

Confirmation by email

Your reservation details and reservation confirmation number will be sent by email, complete with details of your stay, the hotel and on how to get to the hotel *

Certified secure personal data

Your personal data will never be shared with any 3rd party without your express permission *

Certified Secure Booking

Your booking will be made via a secure and certified connection using up-to-date encryption technology certified by Thawte™ *

True Information

You will see true and correct information on our hotels and rooms.

Free changes

You have the right through our reservations centre, to make as many changes to your reservation as you require free of any administration charges.

Should we fail against any of these 9 promises in the Hesperia.com Internet Promise we give you preferential treatment for the duration of your stay. This could be a stay you have already reserved, or your next stay if you have claimed after a stay.

Preferential treatment varies slightly depending on the hotel, but as an example, for a 4* urban hotel part of the preferential package might consists of:

1. Special Luxury Amenities Set in the bathroom
2. Bottle of Wine on arrival
3. Traditional tapas or Chocolates
4. Bottled water refilled daily

If your claim is against the Best Price Online policy, then we will provide preferential treatment for the stay being booked, as well as matching the price you found.

To claim, please call us on 902 513 777