The following entities will manage your personal data as parties that are Jointly Responsible for Data Control:
We would also like to inform you that the Group to which Hesperia and the Hotels belong has a Data Protection Delegate who you can contact via the following email address: DPO@hesperiaworld.com
All the fields on the form marked with an asterisk [*] must be completed as the omission of any of these fields could mean that it is impossible to attend to your petition, to provide the services requested or to proceed to send the requested or authorised communications. You must provide accurate information, with the use of an alias or other means of disguising your identity being forbidden.
In order that the information provided is always up to date and contains no errors, you should inform Hesperia, as soon as possible, of any changes or corrections to your personal data, either by contacting reception at our hotels or by writing to the following email address: email@example.com.
Also, you declare that the information and the data you have provided is accurate and true.
To process bookings, we may contract service providers who will communicate your data to us. The data categories that we receive and that, as a result, we will use are those corresponding to identification and banking data that are necessary to correctly process your booking.
To follow, we describe the different purposes for which Hesperia and the Hotels will use your personal data, the bases that legitimise that processing and the duration of storage of said data. Hesperia and the Hotel may jointly process your personal data in order to:
For its part, the Hotel may use your personal data for:
For its part, Hesperia may use your personal data for:
Where you have given consent, your data will be stored until you revoke that consent, however, your personal data may subsequently be retained for the period of time derived from the prescription of legal actions related to this usage.
Your data will be stored until you revoke the consent that you had given, however, your personal data may subsequently be retained for the period of time derived from the prescription of legal actions related to this usage.
We inform you that you may exercise the following rights:
You may exercise your rights at any time and free of charge by sending an email to firstname.lastname@example.org, indicating which right you wish to exercise and including confirmation of your identity. .
On the other hand, we inform you that you have the right to file a claim with the Spanish Agency for Data Protection if you consider that any infringement of data protection legislation has occurred regarding the processing of your personal data.
Your data may always be transferred to any Public Administration departments as determined by the applicable legislation in force, such as the Treasury, Judges and Courts, or the Security forces or services.
The personal data that you provide us with for the purpose of managing your reservation may be communicated, in turn, to the bank with which Hesperia and the Hotels work.
Your data will be transferred to countries located outside the European Economic Area and, specifically to:
Hesperia has implemented and maintains the security levels required by the GDPR to protect your personal data against accidental losses and unauthorised access, treatment or disclosure, taking into account the state of technology, the nature of the stored data and the risks to which it is exposed. However, despite the fact that Hesperia makes every effort to protect the data they process, it cannot guarantee in any case the security during the process of communication of personal data from the users' network to that of Hesperia. Once your data has been received, Hesperia will ensure rigorous security procedures and functions are in place to prevent any unauthorised access.
The personal data that we may collect will be treated confidentially, and we are committed to keeping this totally secret in accordance with the provisions laid out in the applicable legislation.
Last update: 21st of August 2020.
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