Hesperia Andorra
A slice of paradise in the heart of the mountains
Where you start and end your exceptional day
Our rooms
Services and amenities at your fingertips
Up to 20kg. Subject to availability. Extra charge.
- Lockers.
- Concierge service.
- Wake-up service.
- Air conditioning.
- Coffee breaks.
- Safe deposit box.
- Conference facilities.
- Banquet facilities.
- Audiovisual equipment.
- AV equipment rental.
- Wedding services.
- Wheelchair access.
- Wheelchair-accessible elevators.
- Accessible accommodation for people with disabilities.
- Cots available on request.
- Family rooms.
- Buffet breakfast.
- Smoke-free hotel.
- Rooftop terrace with panoramic views (open in the summer season, check dates with the hotel).
- Wellness area with water zone and sauna on the terrace.
- Covered private parking (subject to availability, limited spaces, no advance reservations accepted, extra charge).
- Electric car chargers (limited spaces).
- Free ski storage service.
- Free luggage storage service.
- Bike friendly.
- Pets allowed with prior reservation (check conditions and prices).
- Bus stop with services to the ski slopes in front of the hotel.
- Spacious lounges for meetings or events.
* Some of the services mentioned above are at an additional cost. Please contact for more information.
Restaurant & bars
Enjoy the best dishes of Andorran cuisine at the Kronos Restaurant or dare to try something different at the RoofTop Van. We have options for all tastes!
Hesperia Connection
Enjoy exclusive benefits
- Up to 15% extra discount
- Early check-in and late check-out (subject to availability)
- Room upgrade (subject to availability)
- Discount on breakfast
- Welcome gift
We want to welcome you to our hotels so that you can have exceptional experiences with us.
Join Hesperia Connection and be the first to hear about our promotions, news and special discounts.
Events
At Hotel Hesperia Andorra you will find spacious, partitionable rooms to suit your needs, and a team of professionals ready to provide you with unique experiences for your events in Andorra.
Location and contact details
Check-in: 15:00
Check-out: 12:00
4 minutes on foot from Caldea Spa
34 minutes by car from Grandvalira ski resort
2 hours 30 minutes by car from Barcelona-El Prat Airport
2 hours 40 minutes by car from Tolouse Airport
Find your best plans
Offers & Packages
Certificates and Awards
This establishment is a member of Andorra Health Destination.
Frequently Asked Questions
Location and access
Where exactly is the hotel located?
The Hesperia Andorra is located at C/ Prat Gran 3-5, AD700 Escaldes-Engordany (Andorra), very close to the main shopping area and a few minutes walk from the Caldea Spa.
Which neighborhood of the city is it located in and what is the area like?
It is located in Escaldes-Engordany, in the middle of an urban-commercial environment, with a lively atmosphere of shops, cafes, and services. It is a comfortable area to move around on foot and very convenient for shopping, relaxation, and mountain stays.
Is the hotel well connected to the city center and the main tourist attractions?
Yes. It is very close to the commercial area of Escaldes and a walk from Andorra la Vella, with quick access to Caldea, shopping areas and points of interest in the center.
What public transportation options are nearby (metro, bus, tram)?
In Andorra there is no metro or tram. Near the hotel you will find bus stops (local and intercity lines) and it is easy to get around by taxi or car.
How long does it take to get to the airport?
Andorra does not have its own airport. By car, the journey is usually approximately:
- 2 h 30 min to Barcelona-El Prat Airport (depending on traffic and conditions).
- 2 h 40 min to Toulouse Airport (approx.).
Is there parking at the hotel or nearby?
Yes. The hotel has parking (with cost and limited spaces). There are also public parking lots nearby, which are very useful during high season.
Is the area calm and safe for walking at night?
Yes, it is a central and busy area. At night it is usually safe and pleasant to walk around, with the usual precautions in urban areas.
Are there restaurants, bars, and shops near the hotel?
Yes. You are just a few steps away from the commercial area (similar to a “shopping mile”), with shops, restaurants, cafes, bars, and supermarkets nearby.
Is the hotel located on a main street or in a more residential area?
It is in a central and commercial area, close to the main streets of Escaldes (shopping area), more urban than residential.
Do rooms with views overlook the city or quieter interior areas?
There are rooms with views of urban area/city and others facing quieter interior areas. If you are looking for maximum rest, it is usually recommended to ask for a higher floor and/or interior orientation.
Check-in / Check-out / Reception
What time can I check in and check out?
Check-in is from 3:00 p.m. and check-out until 12:00 p.m.
Can early check-in or late check-out be requested?
Yes, early check-in or late check-out can be requested, always subject to availability and subject to a supplement.
Is the reception open 24 hours?
Yes, the hotel has a 24-hour reception.
What happens if I arrive very late at the hotel?
No problem: you can arrive late and still register. If the arrival is very late, it is advisable to notify for better coordination.
Is it necessary to present a credit card or deposit upon check-in?
Yes: an identity document and a credit card as guarantee is required (pre-authorization/deposit according to policy).
Does the staff speak several languages (Spanish, English, French, Italian...)?
Yes, staff typically speaks Spanish, English, and French, among other common languages in hospitality.
Can luggage be left before check-in or after check-out?
Yes, the hotel offers luggage storage, very useful if you arrive early or want to make the most of your last day.
Do you offer concierge service or tourist assistance?
Yes, they can help you with tourist information, recommendations, mountain routes, shopping and plans in Andorra, as well as guidance for skiing activities.
Rooms and comfort
What types of rooms does the hotel offer (double, twin, superior, suite, family)?
It offers double rooms (double or twin) and superior categories; it is a hotel very popular for both leisure getaways and business and snow stays.
What is the average size of standard and superior rooms?
Standard rooms are usually urban-comfortable in size (approx. 20–25 m²) and superior rooms vary depending on the typology.
Are the rooms soundproof?
Yes, the rooms are designed for good rest and usually have soundproofing.
Are the beds comfortable and what size are they?
Beds are usually highly valued for comfort; depending on the room, you will find a double bed or two single beds.
Is it possible to request an extra bed, a crib or connected rooms?
Yes, cribs can be requested. Extra beds and connecting rooms depend on the category and availability (please indicate when booking).
Do the rooms have air conditioning and adjustable heating?
Yes, they have air conditioning and heating, something key in Andorra depending on the season.
Does it include minibar, safe, kettle or coffee maker?
Usually include a mini fridge and safe. The kettle/coffee maker is only available in superior room types.
Is water or amenities provided in the bathroom for free?
Yes, bathroom amenities are usually included; complimentary water may depend on the rate or type of room.
Does the bathroom have a shower or a bathtub?
All our rooms have a bathtub except for the one adapted for disabled people, which has a shower. Some rooms stand out for extras such as a whirlpool bathtub, as is the case in the superior type rooms.
Is there a hairdryer and magnifying mirror?
Yes: hairdryer and usual bathroom amenities. The magnifying mirror may vary depending on the room.
Are there rooms adapted for people with reduced mobility?
Yes, the hotel has accessible options (it is recommended to request them in advance to ensure availability).
Cleaning and maintenance
How often are the rooms cleaned?
Cleaning is done daily during your stay.
Are towels and sheets changed daily?
Towels are changed frequently and sheets according to the hotel’s policy (with the possibility of requesting additional changes).
How do guests rate the cleanliness of the hotel?
Cleaning is usually well valued, especially in combination with location and comfort.
Is there frequent maintenance issues (noises, air conditioning, elevators)?
It is not usual. If you are sensitive to noise, the best option is usually to request an interior room or a room on a higher floor.
Has the hotel recently been renovated or does it have a classic decoration?
Maintains a modern and functional style, with current aesthetics and designed for comfort both on getaways and on business trips.
What should I do if a problem arises in the room (maintenance, cleaning, etc.)?
Contact reception: they manage incidents quickly (maintenance, replacements or room change if necessary).
Breakfast, restoration and services
Does the hotel offer a buffet breakfast?
Yes, it offers a buffet breakfast with variety.
Is breakfast included or charged separately?
It depends on the rate: there are options with accommodation only and others with breakfast included.
What time is breakfast served?
It is usually served in the morning (approx. 07:00-10:30, with variations depending on the season and occupancy).
Is there vegetarian, vegan, or gluten-free options?
There are usually a variety of options; if you need something specific (gluten-free/vegan), it is recommended to indicate it to facilitate alternatives.
Does the hotel have its own restaurant or bar?
We do not have internal room service at the establishment. However, we do have a QR code through which you can access to order food from external establishments to the hotel.
Is there a laundry or ironing service?
Yes, it has laundry/dry cleaning and ironing service available upon request at an additional cost
Does the hotel have a gym or fitness center?
Yes, it has a fitness/gym area.
Are there terrace or common areas with views?
Yes, one of the most well-known areas is the rooftop terrace with views, as well as common areas designed for relaxation.
Does the hotel offer meeting rooms or event spaces?
Yes, it has meeting rooms and event spaces, useful for corporate trips.
Are pets allowed? What are the conditions or cost?
Pet conditions may vary depending on the season and type of reservation. If you are traveling with a pet, it is advisable to check for any applicable supplement, limits, and regulations (weight, number of pets, and permitted areas).
Is Wi-Fi free in all rooms and common areas?
Yes, Wi-Fi is usually free in rooms and common areas.
What is the speed and stability of the Wi-Fi connection?
It is usually stable for browsing, work, and video calls, although it may vary depending on occupancy.
Prices, Payments, and Offers
What is the average price of a standard room?
It varies a lot depending on the season (snow, holidays, summer). As a general guide, prices usually range between €80 and €170 per night, increasing during high demand dates.
Do prices vary depending on the season or day of the week?
Yes: ski season, weekends and holidays are usually more expensive; weekdays and low season usually have better prices.
What services have an additional cost (parking, breakfast, pets)?
Usually they may have extra cost: parking, breakfast (if not included), spa/wellness (according to access), and pets are allowed with a supplement.
Is there a rate with breakfast included?
Yes, there are rates for accommodation + breakfast.
Does the hotel offer discounts for early booking or long stay?
Does the hotel offer discounts for early booking or long stay?
There are usually early booking offers and long stay promotions, especially on certain dates.
Can I pay in cash or with a card?
Credit/debit card payments are accepted, as well as cash in accordance with regulations.
Is it possible to request an invoice with company information?
Yes, it is possible to request an invoice with the company’s tax information.
Is the value for money good according to guest reviews?
In general, yes: the location, breakfast, comfort, and ease of combining shopping, Caldea, and snow getaways are highly valued.
Hotel policies
What is the cancellation and pre-payment policy?
It depends on the rate: there are flexible options with cancellation until a certain date and non-refundable rates with a better price.
Is free cancellation allowed until a certain date?
Yes, with flexible rates free cancellation is allowed up to the limit specified in your reservation.
What happens if I do not show up on the day of the reservation?
The no-show policy applies (usually a charge of one night or according to the rate conditions).
What is the policy regarding children and extra beds?
Children are welcome. Cribs are usually available upon request; extra beds depend on the room type and availability.
What is the policy for pets?
If accepted, it is usually with conditions and supplements. It is ideal to verify this at the time of booking to avoid surprises.
Is there a security deposit or pre-authorization upon arrival?
It is common to request a card pre-authorization as a guarantee.
Can minors stay alone?
As a general rule, minors must be accompanied by an adult or guardian according to policy and regulations.
Is there an age restriction for check-in?
Yes, normally check-in should be done by an adult; in many cases, minors can only register with a parent or legal guardian.
Noise and environment
Are the rooms quiet?
Yes, especially if you choose interior rooms or rooms on higher floors.
Does the traffic or the air conditioning sound?
There may be some urban noise on street-facing orientations. The air conditioning/heating is usually stable and adjustable.
What rooms are quieter: interiors or high floors?
The quietest ones are usually indoors and/or on high floors.
Can a room be requested on the upper floor or with little exposure to noise?
Yes, you can request it as a preference when booking (subject to availability).
Is the hotel atmosphere more business or leisure?
It is a hotel with mixed atmosphere: very popular for leisure (shopping, Caldea, snow) and also for business (meeting rooms and location).
Family or group travels
Does the hotel have family or connecting rooms?
It usually offers family-friendly configurations; connecting rooms are subject to availability, so it is advisable to request them in advance.
Is there cribs available upon request?
Yes, cribs available upon request.
Can children stay for free sharing a bed?
Depends on the occupancy policy and the age of the child; confirmed according to the chosen rate.
Is there a kids menu or highchairs in the restaurant?
There is usually highchairs and adaptable options; if you need it, you can request it from the staff.
Is the environment suitable for families (supermarkets, parks, safe areas)?
Yes: being in a central area, there are supermarkets, shops, and services nearby, and it is a convenient point to move around with family.
Tourism and surroundings
Is the hotel well located for sightseeing in the city?
Yes, it’s a great location to combine shopping, Caldea, and walks in Andorra la Vella/Escaldes.
What attractions are nearby?
It is very close to Caldea, the main commercial area and with quick access to viewpoints, mountain routes and points of interest in the center.
Can the staff help book excursions, tours or tickets?
Yes, they can provide guidance and assist with activities, routes, excursions, and ski or mountain plans.
Can I easily get to public transportation or the tourist bus?
Yes, there are buses and stops nearby; being in a central area, it is easy to organize transfers without a car.
Is the hotel well rated for business stays?
Yes, for location, services and meeting spaces.
What do the guests recommend to do or visit from the hotel?
They usually recommend combining Caldea, shopping in the commercial area, getaways to Grandvalira/Vallnord during the snow season and panoramic routes in the mountains.
Accessibility and sustainability
Is the hotel well located? Does the hotel have ramps, spacious elevators, and adapted bathrooms?
Yes, there are accessible entrances and options available (depending on room availability).
Are the common areas accessible for wheelchairs?
In general, yes: common areas are prepared for accessibility.
Is the staff prepared to assist people with reduced mobility?
Yes, they can help with room assignment and needs during the stay.
Does the hotel implement sustainability or energy-saving policies?
As a modern urban hotel, it often implements efficiency measures (lighting, climate control, towel washing policies, etc.).
Are eco-friendly or local products used in breakfast?
The buffet usually includes a variety of options and, depending on the season, local or nearby products; the selection may change.
Opinions and Satisfaction
What do hotel guests value most (location, cleanliness, staff...)?
The highlights are usually the central location, the proximity to Caldea, the comfort, the cleanliness, and the staff’s attention.
What aspects could be improved according to the reviews?
Some guests comment that, if they are sensitive to noise, it is advisable to request an interior room, and that certain details may vary depending on the category or season.
Do guests usually repeat their stay?
Yes, it is common to repeat for the combination of location + comfort + services for shopping, wellness, and snow getaways.
What is the average score on Booking, Google and TripAdvisor?
It often maintains notable ratings on booking platforms and general reviews, with variation according to the volume of opinions and time of year (especially during the high ski season).
