Hesperia Bilbao
See life in a different color
In Bilbao, tradition and modernity merge in a vibrant setting. The Hesperia Bilbao Hotel reflects this spirit with its iconic colorful façade and spacious, comfortable rooms, ideal for business trips or leisure getaways. Located next to the river and opposite the Guggenheim Museum, it offers an unbeatable location to explore the city on foot. Enjoy unique accommodation that combines style, comfort, and an authentic experience in the very heart of Bilbao.
Where to start and end your exceptional day
Our rooms
Book in 3D
Services and amenities at your fingertips
- Just Eat
- Charging stations for electric cars (consult price)
- Breakfast service (new Feelyourself concept)
- Feelyourself by Hesperia (take care of your body, mind and nutrition)
- 24-hour reception
- Luggage storage
- Wake-up service
- Air conditioning
- Laundry service
- Dry cleaning service
- Free Wi-Fi
- Banquet and Celebration Facilities
- Audiovisual equipment
- AV equipment rental service
- Car park
- Safe deposit box
- Coffee breaks
- Accessible facilities
- Accessible rooms available
- Lifts with indications in Braille
Hesperia Connection
Enjoy exclusive benefits
- Up to 15% extra discount
- Early check-in and late check-out (subject to availability)
- Room upgrade (subject to availability)
- Discount on breakfast
- Welcome gift
We want to welcome you to our hotels so that you can have exceptional experiences with us.
Join Hesperia Connection and be the first to hear about our promotions, news and special discounts.
Celebrate your event with us
We have the best team of professionals to advise you throughout the organisation of your event, whether it’s a business meeting conference or celebration.
Location and contact
Check-in: 15:00
Check-out: 12:00
8 minutes from the Guggenheim Museum
12 minutes from the old town
12 minutes from Plaza Nueva
20 minutes by car from Bilbao Airport
Discover things to do
Offers and packages
Frequently Asked Questions
Location and access
Where exactly is the hotel located?
The hotel is located at Ercilla Street 37, 48011 Bilbao.
What neighborhood in Bilbao is it located, and what is the area like?
You are in the Abando / Ensanche area of Bilbao, one of the central areas, with business and services, a good commercial offer, restaurants, and good connections.
The area is urban, modern, active, and safe, ideal for both tourism and business stays.
Is the hotel well connected to the city center and the main tourist attractions?
Yes, it is practically in the center of Bilbao, which makes it easy to access on foot or by metro/tram to the main tourist attractions: museums, old town, river, etc.
What public transportation is available nearby (metro, bus, tram)?
There are metro stations (L1/L2) and urban bus stops very close by. Also the tram (Euskotren/Tranvía de Bilbao) with good connections.
From the hotel, you can access the city’s public transportation system in just a few minutes.
How long does it take to get to the airport?
From Bilbao Airport (BIO) to the hotel, it can take around 15-20 minutes by taxi.
Is there parking at the hotel or nearby?
Yes, there is parking near the hotel (public parking or hotel-associated) although it has an additional cost.
Is the area safe and quiet for walking at night?
Yes, the area is central, quite busy, which provides a sense of security for walking at night. Like in any city, the usual caution is recommended, but overall the environment is good.
Are there restaurants, bars, and shops near the hotel?
Yes, given the location in a central area of Bilbao, there are numerous restaurants, bars, cafes, shops, shopping centers, and services very close by.
Is the hotel located on a main street or in a more residential area?
It is located on a fairly main street in the Ensanche de Bilbao (Ercilla Street), which places it in an urban activity area.
Are the rooms with views facing the main street or quieter interior areas?
The views may face Ercilla street or patios/interiors of the building. If you prefer tranquility, it is advisable to request a room facing the patio or the interior less exposed to street noise.
Check-in / Check-out / Reception
What time can check-in and check-out be done?
Check-in: starting from 15:00. Check-out: until 12:00.
Can early check-in or late check-out be requested?
Yes, both can be requested, subject to hotel availability.
Is the reception open 24 hours?
Yes, the reception is available 24 hours a day to assist with late arrivals or other services.
What happens if I arrive very late at the hotel?
There will be no problem: even if you arrive very late, you will be able to check in. It is advisable to inform the hotel if the arrival is scheduled for extremely late hours.
Is it necessary to present a credit card or deposit upon check-in?
Yes, a credit card and identification document are required as a guarantee at check-in.
Does the staff speak several languages (Spanish, English, French, Italian...)?
Yes, the staff is trained to assist in various languages including at least Spanish and English, which makes the stay of international guests easier.
Can luggage be left before check-in or after check-out?
Yes, the hotel offers luggage storage service for you to leave your bags before check-in or after check-out, allowing you to make the most of your day.
Do you offer concierge service or tourist assistance?
Yes, the hotel offers concierge assistance for reservations, local recommendations, transportation, and other tourist services.
Rooms and comfort
What types of rooms does the hotel offer (double, twin, superior, suite, family)?
It offers double rooms, twin rooms, superior rooms, junior suites, and suites for longer stays.
What is the average size of standard and superior rooms?
Standard rooms usually have between 20-25 m², while superior or suites have larger sizes (for example 30-35 m² or more) depending on the category.
Are the rooms soundproof?
Yes, the rooms have soundproofing to reduce external noises, although in central areas some urban noise may be heard.
What views do the rooms offer (city, interior)?
The views can be of the city (Ercilla street) or of courtyards/building interiors. If you are looking for more peace and quiet, it is advisable to choose a room with views of the interior.
Are the beds comfortable and what size are they?
The beds are of ample size, generally queen or twin, with good quality mattresses and well-kept bedding.
Can an extra bed, crib or connecting rooms be requested?
Yes, extra bed and cot are available upon request. Connected rooms may be available, but it is advisable to confirm when booking.
Do the rooms have adjustable air conditioning and heating?
Yes, all rooms have adjustable air conditioning and heating.
Does it include minibar, safe, kettle or coffee maker?
Yes, they have safe, mini fridge; in some categories also coffee maker or kettle.
Is complimentary water or amenities offered in the bathroom?
Yes, bathroom amenities and complimentary details common in a hotel of this category are included.
Does the bathroom have a shower or bathtub?
Most bathrooms have shower; some higher categories may include a bathtub or a shower/bathtub combination.
Is there a hairdryer and magnifying mirror?
Yes, all rooms are equipped with a hairdryer; magnifying mirror is available in many rooms.
Are there rooms adapted for people with reduced mobility?
Yes, the hotel has adapted rooms and services for people with reduced mobility, upon request.
Cleaning and maintenance
How often are the rooms cleaned?
Cleaning service once a day standard; for longer stays you can arrange a different frequency.
Are towels and sheets changed daily?
Yes, they are changed on a daily basis. If you prefer for ecological reasons, you can request to change them only upon request.
How do guests rate the cleanliness of the hotel?
Cleaning is one of the most valued points by guests, highlighting the overall condition and attention to detail.
Is there frequent maintenance issues (noises, air conditioning, elevators)?
There are no outstanding recurring incidents; in case of any issues, we have 24-hour maintenance available.
Has the hotel recently been renovated or does it have a classic decoration?
The hotel features a modern updated design, combining functionality with contemporary style.
What should I do if a problem arises in the room (maintenance, cleaning, etc.)?
Contact reception (24h) or maintenance service.
Breakfast, restoration and services
Does the hotel offer a buffet breakfast?
Yes, it offers buffet breakfast with a variety of fresh products.
Is breakfast included or is it charged separately?
It depends on the rate: some include it, others offer it as a supplement.
What time is breakfast?
Usually between 07:00 to 10:30 am, although it may vary depending on the season and days of the week.
Is there vegetarian, vegan, or gluten-free options?
Yes, the buffet includes vegetarian options and can be adapted for gluten-free or vegan diets upon request.
Does the hotel have its own restaurant or bar?
Yes, it has an internal restaurant and lounge bar where you can have snacks or drinks.
Can you order food to the room (room service)?
Yes, room service is available upon request from 11am to 11pm.
Is there laundry or ironing service?
Yes, room service is available upon request from 11am to 11pm.
Does the hotel have a gym or fitness center?
Yes, it has a gym for guests.
Does the hotel offer meeting rooms or event spaces?
Yes, it has rooms for meetings, corporate events, and banquets.
Are pets allowed? What conditions or costs are there?
Yes, pets are allowed upon request and with a supplement.
Is Wi-Fi free in all rooms and common areas? What is the speed and stability of the Wi-Fi connection?
Yes, free Wi-Fi throughout the hotel.
Prices, Payments, and Offers
What is the average price of a standard room?
It will depend on the season, but a standard room can range between 100-150 € per night in normal seasons (possible lower promotional rates).
Do prices vary depending on the season or day of the week?
Yes, they vary depending on season, local events, weekend/weekday, and booking in advance.
What services have an additional cost (parking, breakfast, pets)?
Yes: nearby parking, breakfast if not included, and pets with supplement may incur extra cost.
Is there a rate with breakfast included?
Yes, there are rates that already include breakfast and others that do not.
Does the hotel offer discounts for early booking or long stay?
Yes, special promotions for early booking, longer stays, or non-refundable rates.
Can I pay in cash or with a card?
Yes, special promotions for early booking, longer stays, or non-refundable rates.
Can an invoice with company details be requested?
Yes, the hotel can issue an invoice with the tax information of the company for corporate stays.
Is the quality-price ratio good according to guest reviews?
Yes, guests consider the value for money to be good, highlighting comfort, location, and services.
Hotel policies
What is the cancellation and pre-payment policy?
It depends on the type of rate: some allow free cancellation until a certain date; others are non-refundable or require prepayment.
Is free cancellation allowed until a certain date?
Yes, with flexible rates cancellation is usually allowed for free up to 24-48 hours before arrival (see conditions when booking).
What happens if I do not show up on the day of the reservation?
The “no-show” policy applies, with a charge that may amount to the first night or more, depending on the selected rate.
What is the policy regarding children and extra beds?
Children welcome; some rooms allow for an extra bed or sofa bed upon request. Conditions depend on the room type and rate.
What is the policy for pets?
Pets allowed with supplement and upon request; weight or type limits may apply.
Is there a security deposit or pre-authorization upon arrival?
Yes, a preauthorization is made on the card when checking in as a guarantee for possible additional expenses.
Can minors stay alone?
Minors under 18 years of age are generally required to be accompanied by an adult or present authorization; it is advisable to check this when booking.
Is there an age restriction for checking in?
Yes, the minimum age to check-in is typically 18 years.
Noise and environment
Are the rooms quiet?
Yes, in general the rooms provide good rest; those that face the interior or patios are quieter.
Is the traffic or the air conditioning heard?
Isolation is good; the air conditioning works quietly. In lobbies or peak hours, some city background noise may be heard.
What rooms are quieter: interior or high-floor?
Rooms on upper floors or facing interiors/courtyards are the most quiet and recommended for resting.
Can a room be requested on the upper floor or with little exposure to noise?
Yes, you can request it when making the reservation or upon arrival at the hotel.
Is the hotel atmosphere more business or leisure?
The hotel has a mixed character: suitable for work stays (business) and at the same time comfortable for tourism and leisure.
Family or group travels
Does the hotel have family or connecting rooms?
Yes, there are large options and rooms that can accommodate families; for connected rooms, it is advisable to check availability.
Is there cribs available upon request?
Yes, cribs available upon previous request.
Can children stay for free sharing a bed?
Depends on the age and type of room/rate; it is advisable to check when booking.
Are there children's menus or high chairs in the restaurant?
The hotel restaurant can cater to families and generally has high chairs available; children’s menus available upon request.
Is the environment suitable for families (supermarkets, parks, safe areas)?
Yes, Bilbao’s urban environment offers services, shops, city parks, and a safe environment for families.
Tourism and surroundings
Is the hotel well located for sightseeing in Bilbao?
Yes, it is very well located.
What attractions are nearby?
In the context of Bilbao: museums, river, old town, cultural offer are very close.
If it were Barcelona, it wouldn’t apply.
Can staff help to reserve excursions, tours, or tickets?
Yes, concierge staff is available to manage tickets, tours, and local recommendations.
Is it easy to reach public transportation or the tour bus?
Yes, there are tourist bus stops in Bilbao and general public transportation is very close by.
Is the hotel well rated for business stays?
Yes, the central location, business services, and comfort make it suitable for business.
What do guests recommend doing or visiting from the hotel?
Visiting the Old Town, walking along the river, taking the Artxanda funicular or strolling through the Ensanche of Bilbao are recommended activities.
Accessibility and sustainability
Does the hotel have ramps, wide elevators, and adapted bathrooms?
Yes, it has access ramps, spacious elevators, and rooms adapted for people with reduced mobility.
Are common areas wheelchair accessible?
Yes, common areas are adapted for wheelchair access.
Is the staff prepared to assist people with reduced mobility?
Yes, the team is trained for special mobility needs.
Does the hotel apply sustainability or energy saving policies?
Yes, the hotel is committed to sustainability policies and energy efficiency.
Are ecological or local products used in breakfast?
Yes, you can find local and seasonal products in the buffet; you can request details on eco-friendly options.
Reviews and satisfaction
What do hotel guests value most (location, cleanliness, staff...)?
Ratings highlight the excellent location, cleanliness, staff service, and room comfort.
Are guests likely to repeat their stay?
Yes, many guests say they would return for the location and comfort.
What is the average score on Booking, Google and TripAdvisor?
The reviews are very positive, it has a rating of 8/10.
